Frequently Asked Questions

What are typical shipping times and options?

All major shipping carriers are experiencing significant shipping delays and have reported unprecedented package increases and limited employee availability due to the impacts of COVID-19. This is causing an increase in errors, and tracking inaccuracies. We appreciate your patience and remain committed to delivering your orders on-time.

What is the best way to contact you or reach a representative?

The best and fastest way to reach us is through email at where you will receive a response within 24 hours. While we do have a phone line, our employees are always on the move and handling multiple tasks that take us away from the office and the phone.

It’s been a few days and have not received any info on my order, what's going on?

We normally process orders within 1-2 business days. Once we create a shipping label for your order, we automatically send an email with tracking info to the email provided in the order. Often times these emails are overlooked or sent to the junk mail, so please check there first.

What are typical shipping times and options?

We use a fulfillment center that ships out of Red Deer, Alberta and ship Domestically. Transit times will vary depending on where you live, and holidays and extreme weather can also delay your orders.
First class: 2-5 business days
Priority: 2-3 business days
Express: 1-2 Business days. Orders will not be processed and shipped same day, Express orders will go out the following day
International- 3-7 business days

I need to exchange or return something. How do I do that?

Head to to start a refund or exchange.